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Nous vous proposons les compétences de nos experts techniques process. Notre gamme Pal'Assist est un ensemble de services pour garantir l'efficacité et la pérennité de vos lignes complètes ou équipements Palamatic Process dans le temps.
Découvrez nos contrats de maintenance, nos offres de télémaintenance ou notre système de fourniture de pièces de rechange et d'usure.
Chacun de nos techniciens a une formation technique complète et est formé aux risques chimiques (N1 et N2).
Où que vous soyez en France ou à l'étranger, nos diagnostics à distance permettent une réactivité accrue de nos équipes.
Notre offre
Palamatic Process Guarantee
Our after-sales service remains at your side in the maintenance of your PALAMATIC PROCESS installation. Consult our General Terms and Conditions.
Remote maintenance
Remote diagnostic services to ensure the safety and smooth operation of your production process.
Maintenance contract
A customized solution that meets your technical requirements. Choose your option from the list below!
Choisissez votre formule SAV
| Abonnement 3 ans | STANDARD | TRANQUILLITÉ | EXCLUSIF |
|---|---|---|---|
| Pal'assist - Audit | À la demande | À la demande | 1 par an |
| Pal'assist -Preventive | 1 par an | 2 par an | 2 par an |
| Pal'assist - Contact | 6h./an | 12h./an | 24h./an |
| Pal'assist - Repair | X* | X* | X* |
| Pal'assist - Repair 2w | X* | X* | |
| Pal'assist - Repair 72h | X* | ||
| Durée maxi de maintenance préventive | jours | ||
| Durée maxi d'audit (installation en fonctionnement) | jours | ||
* Soumis à tarification complémentaire
Nos contrats
PAL’ASSIST – RM
Troubleshooting support:
- Securing the powder handling procedure and reducing downtime
- Significant reduction in the cost and time of maintenance
- Modification of the Palamatic Process powder handling procedure and adjustment to the customer's needs over time.
PAL’ASSIST – Contact
- Our commitment to offer telephone assistance for our equipment.
- Our experts can diagnose your equipment and advise on the maintenance of your Palamatic Process installation.
- Contact them by phone on +33 (0)2 90 56 20 62.
PAL’ASSIST – Audit
Travel of a Palamatic technician to your production site.
Checking your powder processing line and Palamatic Process bulk handling equipment.
Providing a report written by the technician.
PAL’ASSIST – SPARES
Do you operate a powder handling process line or Palamatic Process bulk handling equipment?
We guarantee availability of spare parts with fast and reliable delivery, even for customized equipment. Spare parts may only be installed by qualified staff.
PAL’ASSIST – REPAIR
To provide optimal service that meets your requirements, we provide a dedicated hotline and a team of qualified technicians operating for individual customers and plants anywhere in the world.
In the event of a very demanding process, we can provide you with an intervention in controlled time: 72 hours or 2 weeks, via Palamatic Process maintenance contracts.
PAL’ASSIST
In order to provide optimal reliability of your powder processing line and Palamatic Process bulk handling equipment, we provide and manage preventive maintenance on your behalf.
- Supply of wear parts
- Replacement of parts on site by a technician
- Minimal downtimes